FAQs
FAQ’S
What sizes do you carry?
Our products are currently available in sizes 8-14 for adults and 3-6 for kids.
We would love to provide a wider variety of sizes and hope to be able to do this in the near future including babywear.
What is your Returns Policy?
STATE OF JOY will gladly exchange items for change of size.
Items must be returned unworn with tags attached and in perfect condition.
Items must be returned within 14 days of purchase. Please contact us with your order number to proceed with an exchange.
Exchanges on the same item are dependant on availability.
What is your Shipping Policy?
SHIPPING
All orders are packed and shipped within 1-2 days excluding weekends and public holidays.
Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.
It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, STATE OF JOY may not be able to offer reimbursement for this package.
Any orders will become your property at the time that they are shipped to the address provided to us, provided that we have received full payment for the order.
SHIPPING TIME
AUSTRALIA
Standard post $9.95 2-4 days
Orders over $250 (AUD)
FREE STANDARD SHIPPING 2-4 days
Orders over $350
FREE EXPRESS SHIPPING Next business day Melbourne or two business days for interstate.
Express shipping: $14.95 Next business day Melbourne or two business days for interstate.
NEW ZEALAND
What if my order is delivered to the wrong address?
Please contact us at hello@stateofjoy.com.au as soon as possible. Be sure to include your order number and confirm your shipping address, so we can have this resolved for you as soon as possible.
Will I be charged for customs fees?
Customs fees, such as duties and taxes will be calculated and paid for at checkout where applicable. While we do our best to ensure the calculation of these fees are correct we regrettably cannot guarantee additional fees will not be due at the time of delivery.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
What if I no longer want my order due to customs fees?
If you no longer wish to receive your order due to applicable customs fees we’ll do our best to have the parcel returned to us. However, the customer will be responsible for fees associated with the handling of the abandoned order and this amount will be deducted from the refund amount.
INTERNATIONAL ORDERS
We currently ship to Australia, New Zealand, US and we will be happy to ship elsewhere worldwide upon obtaining a quote. Please email us if you are located in a country that is not listed above.
STATE OF JOY does not provide refunds to customers for failure to pay duties and taxes associated with their order.
All our prices are in Australian Dollars (AUD) and do not include local taxes and import/custom duties for international orders.
SHIPPING METHODS
We ship with Australia post.
Orders shipping to New Zealand are shipped via Australia Post International Express Post.
Orders to USA, Canada and select international locations will be shipped via DHL Express.
Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are not within our control. While we will do everything we can to assist with the resolution of this error, we are not responsible for lost or stolen packages or packages delayed in transit.
SHIPPING DELAYS
*Orders shipped to New Zealand are currently experiencing delays. Please note your order may arrive 5 - 10 business days after it's expected delivery date.
To find out if your country is affected by service adjustments feel free to visit Auspost’s Service Information page.
International Customs Fees
All custom fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. These are not included in the cost of the order or shipping fee.
We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.
STATE OF JOY is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.
ORDER TRACKING
Once your order is packed and posted, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.
Which countries do you ship to?
We currently ship to Australia, New Zealand, US and we will be happy to ship elsewhere worldwide upon obtaining a quote. Please email us if you are located in a country that is not listed above.
How is COVID-19 impacting the shipping and delivery time?
Many carriers have experienced delays due to changes in work-safety compliance to combat the spread of COVID-19. This combined with increased shipping volumes has caused delays in transit times. If you require delivery by a specified date, please review our estimated shipping time frames to ensure your order will arrive on time.
When will my order be shipped?
All orders are packed and shipped within 1-2 days of placement, excluding weekends and public holidays.
How do I track my order?
Once your order is shipped, you will receive an email notification with a link to track your shipment. This link will route you to view the tracking details as your order makes its way to you.
From this page you’ll also have the ability to sign up for text alerts that provide updates on the status of your package.
What if my order is not received?
If your order has not been delivered within the estimated window, please contact us at hello@stateofjoy.com.au as soon as possible. Please be sure to include your order number and confirm your shipping address.
How do I update my shipping address?
We do our best to process and ship orders as soon as possible, so while we would love to-- regrettably we cannot always honor these changes or cancellations.
Requests for address changes or order cancellations should be submitted within 3 hours from the time the order was placed. Please send your request to hello@stateofjoy.com.au and be sure to include your order number and the keywords “order change” in the subject line. For address changes please include the new address in the body of the email. Please note, weekends, public holidays and high volumes may impact our ability to attend to every request.
SIGNATURE RELEASE & AUTHORITY TO LEAVE
Due to COVID-19, Australia Post's delivery service will not require a signature and will only deliver with Authority to Leave. This means that Australia Post will not require you to sign for your order. Your order will be left in a safe place so it is ready and waiting for you. Australia Post will also take a photo of where your order was left.
If you do not want Australia Post to leave your order in a safe place when you are not home to receive it, please ensure you provide clear instructions in the notes field when placing your online order with STATE OF JOY.